Support
Most questions are answered inside the app by ShepAI, which knows your school’s setup. For everything else, we are here.
support@protectedsafety.com
Core plans: within two business days. Plus: within one business day.
Phone
(000) 000-0000
Campus plans, Monday to Friday, 8am to 5pm Eastern. Leave a message and we return calls the same business day.
During an emergency
Call 911. ProtectED support is not an emergency service.
Common questions
How do I add staff?
Settings, then Staff. Paste a list of email addresses or copy the invite link and send it yourself. New staff get the onboarding training automatically.
Staff are not getting push notifications
On iPhone, the app must be added to the home screen for notifications to work. Staff can open the 20-second guide from their profile. Email and text alerts work without it.
How do I edit a protocol?
Protocols, choose the protocol, Edit. Changes save as a draft until an administrator approves them, and staff are notified when a protocol changes.
How do I cancel?
Settings, then Billing, then Cancel plan. Monthly plans end at the next billing date. You can export all your data before you go.