Terms of service
Last updated October 17, 2026
Draft for attorney review before publication.
1. The service
ProtectED provides web-based software that helps schools build, maintain, and document a safety program, including protocol drafting, drill scheduling, staff training, visitor check-in, concern reporting, emergency notifications, and related reports. By creating an account, your school agrees to these terms.
2. Your school owns and approves its plan
ProtectED drafts protocols, drill calendars, training, and reunification materials from published public guidance and the information your school provides. These drafts are suggestions. They are not in effect until an authorized administrator at your school reviews and approves them. Your school is responsible for the accuracy of the information it provides, for the suitability of its approved plan, and for complying with the laws, codes, and accreditation standards that apply to it.
3. Not an emergency service
ProtectED is not an emergency service, a monitoring service, or a substitute for 911. Concern reports and alerts are delivered to the people your school designates, and ProtectED does not review, monitor, or respond to them. Notification delivery depends on carriers, devices, and networks outside our control, and we do not guarantee that any message will be delivered or read.
4. Accounts and acceptable use
You are responsible for the users you add and for keeping credentials secure. You will not use the service to collect information you are not permitted to collect, to harass anyone, or to interfere with the service.
5. Fees, billing, and cancellation
Plans are billed monthly or annually in advance by card, or annually by invoice where offered. Monthly plans may be canceled at any time and end at the next billing date. Annual plans are paid up front. Prices may change with 30 days’ notice; changes apply at your next renewal.
6. The 7-day guarantee
If within 7 days of your first payment your school does not have an approved protocol set, a scheduled drill calendar, and a published Parent Safety Page, you may request a full refund by emailing support. Refunds are issued within 5 business days. You keep any documents the service produced.
7. Data
Your school owns its data. We use it only to provide the service as described in our Privacy Policy. You may export it at any time. After cancellation, data is retained for 90 days and then deleted.
8. Limitation of liability
To the fullest extent permitted by law, ProtectED is not liable for indirect, incidental, special, or consequential damages, or for any loss arising from the use of or inability to use the service, including during an emergency. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim.
9. Changes
We may update these terms. We will notify your administrators by email at least 30 days before material changes take effect.